The Met Police has said it is taking action to deal with criticism of the way it treats victims of crime. It has launched a new approach to ensure it handles victims better. A London Assembly report highlighted a survey that showed the Met scored poorly on victim satisfaction.
"We launched our Total Victim Care strategy in April 2012 with a renewed focus on improving the service victims of crime get in London. Since then we have seen a 3% increase in victim satisfaction with over three-quarters (77%) of victims satisfied with the service they receive from the Met. Victim focus will remain a priority and we will continue rolling out proactive initiatives, such as offering all victims of crime a visit from a police officer, which has so far resulted in an additional 9,500 visits."
– Deputy Assistant Commissioner Helen Ball, Metropolitan Police