There's evidence that Thames Water's attempts to add 490 million pounds to its customers' water bills has badly backfired. The industry regulator, Ofwat, has refused permission for the rise - and we've learned that the firm could now face a "clawback" of money it has already taken.
Our Consumer Editor Chris Choi explains.
Ofwat's decision to reject Thames Waters' bid to increase prices by 8% is final, but Thames Water could appeal to the Competition Commission.
The company said: "We will review the decision carefully before deciding on our next steps."
Water regulator Ofwat has rejected a bid by Thames Water for an additional price hike for 2014 to 2015 of 8%.
Water regulator Ofwat has turned down Thames Water's application for an additional price increase for 2014 to 2015.
Ofwat says it was for Thames Water to justify the proposed 8% increase was in customers’ interests.
Within the three month timescale for assessing the application, the water regulator found the evidence the company submitted did not justify its proposed £29 additional increase in customers' bills.
Ofwat’s decision means the maximum that Thames can add to customers’ bills for 2014-15 is still 1.4% above inflation, as set in the 2009 price review.
There are many ways to try to keep your household bills down - but could what we flush down the loo also save you cash? A water treatment plant in Slough is hoping to do just that with the help of a new 2 million pound reactor. From there Martin Stew explains.
A new piece of environmentally-friendly engineering could see water bills come down in price.
Thames Water is planning a new project that will convert the waste that flows from sewage works into electricity. The £250 million project could generate up to 20% of their energy needs.