BAA, which owns Heathrow Airport, made the following statement:
– BAA Spokeswoman
"Immigration waiting times during peak periods at Heathrow recently have been unacceptable and we have called on the Home Office to address the problem as a matter of urgency.
"There isn't a trade-off between strong border security and a good passenger experience - the Home Office should be delivering both."
Long queues had formed at passport control on Thursday and Friday.