BAA statement on the recent queues

BAA, which owns Heathrow Airport, made the following statement:

"Immigration waiting times during peak periods at Heathrow recently have been unacceptable and we have called on the Home Office to address the problem as a matter of urgency.

"There isn't a trade-off between strong border security and a good passenger experience - the Home Office should be delivering both."

– BAA Spokeswoman

Long queues had formed at passport control on Thursday and Friday.


Heathrow Queue Targets Failure

New figures show that the Border Force failed to meet its targets for getting non-EU passport holders through immigration at Heathrow last month.