BAA, which owns Heathrow Airport, made the following statement:
"Immigration waiting times during peak periods at Heathrow recently have been unacceptable and we have called on the Home Office to address the problem as a matter of urgency.
"There isn't a trade-off between strong border security and a good passenger experience - the Home Office should be delivering both."
Long queues had formed at passport control on Thursday and Friday.
More top news
Inspectors found a culture of bullying and major problems with poor ambulance response times at the trust, which is the biggest in the UK.
More than a tenth of the Piccadilly Line train fleet is out of action because of emergency repairs to damaged wheels.
Rows of students stood and turned their backs before filing out of the lecture theatre.