1. London

Call to clamp down on agents

A clampdown on the lettings sector is needed to stop rogue agents turning it into "the property industry's Wild West", the Royal Institution of Chartered Surveyors (RICS) has warned.

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Tenant Catherine Hall paid £890 for 'out-of-date' inventory

Tenant Catherine Hall said that when she rented through a letting agent she had to pay £890 for an inventory which was "out-of-date, with missing items and a lot of damage to the property since 2007".

"I had to pay a person I'd never met, to their private bank account, with no authority that this was legal, safe or I'd ever see my money again."

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