Tenant Catherine Hall paid £890 for 'out-of-date' inventory

Tenant Catherine Hall said that when she rented through a letting agent she had to pay £890 for an inventory which was "out-of-date, with missing items and a lot of damage to the property since 2007".

"I had to pay a person I'd never met, to their private bank account, with no authority that this was legal, safe or I'd ever see my money again."

Advertisement

Call to clamp down on agents

A clampdown on the lettings sector is needed to stop rogue agents turning it into "the property industry's Wild West", the Royal Institution of Chartered Surveyors (RICS) has warned.