It was supposed to be the start of their great Christmas Getaway.
But travel plans for thousands of people have been wrecked by rail failures.
Signal problems hit services into and out of Paddington Station and near Gatwick Airport.
Meanwhile, the AA has reported a surge in breakdowns in the capital - many of them flat batteries - as people leave their lights on when they dash to go shopping.
Here's Ronke Phillips.
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The 78-year-old woman suffered serious injuries after her bag became trapped between the doors of a train at Notting Hill Gate station.
The oil has affected wildlife and boat owners have been told not to move their vessels to avoid spreading it.
Fearing for public safety, PC Chegwin pushed her in the chest in a defensive manner, not knowing she had extensive breast surgery.