ITV News London has intervened to stop an elderly couple in Wickford from being let down by a home repairs company.
The 13-year-old grandson of Jean and Patrck Groves contacted us with his concerns about their home, after a plumbing issue left them with a damp house and thousands of pounds worth of damage.
After refusing to cough up the full amount to fix it all, the company have changed their mind and sent the couple an apology.
Ria Chaterjee has the story.
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