ITV News London has intervened to stop an elderly couple in Wickford from being let down by a home repairs company.
The 13-year-old grandson of Jean and Patrck Groves contacted us with his concerns about their home, after a plumbing issue left them with a damp house and thousands of pounds worth of damage.
After refusing to cough up the full amount to fix it all, the company have changed their mind and sent the couple an apology.
Ria Chaterjee has the story.
More top news
Muhiddin Mire cut the throat of a stranger at an east London tube station "in revenge for the fight against IS", a court heard.
Rory Geoghegan claimed the lack of support he received from the Met shows how frontline officers are being taken for granted.
A registered sex offender who admitted grooming a 14-year-old girl and then sexually assaulting her has been jailed for over four years.