We would like to apologise for the inconvenienceand distress caused to Mr and Mrs Groves. Our qualified engineers are committedto providing a high level of customer service and we are sorry to have let Mrand Mrs Groves down in this instance.
We received the quote for the damage last Monday and can confirm we will be paying this in full, as well as compensating the customers for the distress caused.
HomeServe's Chief Executive contacted Mr and Mrs Groves this morning to personally apologise and has committed to following the case through to completion
More top news
New exhibit showcases how London could look very different in the future
Mayor Sadiq Khan is aiming to get 40 per cent of Tube stations to be step-free by 2022.
Mujahid Arshid, accused of murdering and raping Celine Dookhran, was "inspired" by acid bath killer John George Haigh, a court has heard.