ITV London help homeowners

HomeServe have agreed to pay for the full repairs to house belonging to two grandparents after their 13-year old grandson got in touch with ITV London.

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HomeServe's reply after ITV London inquiry

HomeServe has apologised to Mr and Mrs Groves Credit: HomeServe

We would like to apologise for the inconvenienceand distress caused to Mr and Mrs Groves. Our qualified engineers are committedto providing a high level of customer service and we are sorry to have let Mrand Mrs Groves down in this instance.

We received the quote for the damage last Monday and can confirm we will be paying this in full, as well as compensating the customers for the distress caused.

HomeServe's Chief Executive contacted Mr and Mrs Groves this morning to personally apologise and has committed to following the case through to completion

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