We would like to apologise for the inconvenienceand distress caused to Mr and Mrs Groves. Our qualified engineers are committedto providing a high level of customer service and we are sorry to have let Mrand Mrs Groves down in this instance.
We received the quote for the damage last Monday and can confirm we will be paying this in full, as well as compensating the customers for the distress caused.
HomeServe's Chief Executive contacted Mr and Mrs Groves this morning to personally apologise and has committed to following the case through to completion
More top news
The rally comes after it emerged that the Home Office destroyed thousands of landing cards documenting the arrival of windrush-era migrants
All the info you need to watch and get around London.
John Tomlin is convicted of two counts of inflicting grievous bodily harm with intent for throwing acid on Resham Khan and Jameel Muhktar.