A Greater Anglia spokesperson said:
"Greater Anglia has improved overall customer satisfaction more than any other operator in the latest passenger survey, improving by 10% compared with the Spring 2012 survey to 83%. Our value for money rating has also improved from 30% in Spring 2012 to 37%. We recognise there is more to do and our focus is to build on these improved levels of satisfaction in further improving the service we offer our passengers.”
More top news
An investigation has begun after a teenager was stabbed in south London.
A dramatic blaze which tore through a building site in London's West End, prompting fears of an explosion, has been brought under control.
Childhood pursuits such as climbing trees or flying kites in public parks could soon attract hefty fines in one London borough.