Passenger satisfaction ratings

Passenger Focus has published satisfaction levels among travellers on different train services.

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Greater Anglia statement

A Greater Anglia spokesperson said:

"Greater Anglia has improved overall customer satisfaction more than any other operator in the latest passenger survey, improving by 10% compared with the Spring 2012 survey to 83%. Our value for money rating has also improved from 30% in Spring 2012 to 37%. We recognise there is more to do and our focus is to build on these improved levels of satisfaction in further improving the service we offer our passengers.”

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