A Heathrow Express spokesperson, said:
“93% of our passengers are satisfied with the Heathrow Expressservice which is a 3% increase since Spring 2012. We have spent £15 million pounds on upgrading the Heathrow Express fleet since May 2012 and have improved passenger information on board, online and on mobile devices. We are continuing to invest in improving all aspects of customer service.”
More top news
This weekend you can do take a look inside some of London's most iconic buildings.
The family of a father-of-three from East Ham have made a fresh appeal to catch his killer 20 years after he was murdered.
The Metropolitan Police has paid £45,000 in damages in an out-of-court settlement following the 'unlawful arrest' of a black motorist.