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Passenger satisfaction ratings

Passenger Focus has published satisfaction levels among travellers on different train services.

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Heathrow Express statement on passenger survey

A Heathrow Express spokesperson, said:

“93% of our passengers are satisfied with the Heathrow Expressservice which is a 3% increase since Spring 2012. We have spent £15 million pounds on upgrading the Heathrow Express fleet since May 2012 and have improved passenger information on board, online and on mobile devices. We are continuing to invest in improving all aspects of customer service.”

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