A Heathrow Express spokesperson, said:
“93% of our passengers are satisfied with the Heathrow Expressservice which is a 3% increase since Spring 2012. We have spent £15 million pounds on upgrading the Heathrow Express fleet since May 2012 and have improved passenger information on board, online and on mobile devices. We are continuing to invest in improving all aspects of customer service.”
More top news
A "predatory" paedophile who kept a "sickening" and detailed account of his abuse admitted a string of offences including 10 counts of rape.
Plans for a two-and-half-year closure of a Finsbury Park station entrance where there was serious overcrowding have been postponed.
The London chip shop owner laments his youth hostelling holiday to his customers with a hand-written note on the shop door.