How does your train company rate?

Passenger Focus has published satisfaction levels among travellers on different services.

So how does your train company fare?

Here is a list of the overall satisfaction rates for the main London operators. You can see the full report - with all of the UK's train companies - on the Passenger Focus website.

  • Heathrow Connect - 94% (up 2%)
  • Heathrow Express - 93% (unchanged)
  • London Overground - 93% (unchanged)
  • c2c - 93% (up 2%)
  • South West Trains - 85% (up 2%)
  • Southeastern - 84% (up 2%)
  • First Great Western - 83% (unchanged)
  • Greater Anglia - 83% (up 6%)
  • Southern - 82% (down 1%)
  • First Capital Connect - 81% (up 1%)

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Passenger satisfaction ratings

Passenger Focus has published satisfaction levels among travellers on different train services.