A mother of two from Essex has lost an eye after suffering an infection which she claims was caused by a contact lens. Jacqie Stone says she was in excrutiating pain after inserting the lens into her eye.
She went to two hospitals - but says she was only given eye drops. She had to go through more than twenty operations, before her eye was removed. There's detailed language and graphic images throughout Phil Bayles report
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A number of families were on board the service from London Euston to Stoke. One family left the train early to escape the abuse.
She's called Amy, and was visiting a hospital.