South West trains advises customers to contact them for complaints and to request refunds.
More top news
The Rightmove September House Prices survey is out today, revealing how house prices are changing in every London borough.
TfL has announced plans to redevelop 55 Broadway, the historic home of London Underground. But the plans are under fire from Labour.
Prince Harry's Invictus Games is hailed a success as it closes with star performances from the Kaiser Chiefs, Ellie Goulding and Diversity.