The Which? survey which revealed First Capital Connect customers were least satisfied also showed that 40% of train travellers are likely to reduce the number of journeys they make as a result of the recent price increases which have season tickets rise by an average of 4.2%.
But a third of commuters said they did not have an alternative way of getting to work and would just have to pay more.
More top news
The twins cubs, which were born in June, have been named Bert and Ernie after characters from Sesame Street.
The two victims died from their injuries in hospital after the explosion in Hertfordshire.
Investigations are continuing into the cause of the crash in chigwell which killed both people on board.