Only 22% think service improving
More than half of train companies have a customer satisfaction score of 50% or lower while just 22% of train travellers feel their service is improving despite above-inflation fare rises last month.
Here are the customer satisfaction scores for companies operating in our area, according to the Which? report
- Virgin Trains 67%
- c2c 64%
- East Coast 58%
- Southern 48%
- South West Trains 47%
- London Midland 45%
- First Great Western 43%
- South Eastern 43%
- Greater Anglia 42%
- First Capital Connect 40%
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