The West London Mental Health Trust which runs the Limes nursing home has said it has taken action after a Care Quality Commission report found that its staff were not trained in dealing with allegations that patients had been abused.
"Some of the staff interviewed didn’t fully understand the process of reporting safeguarding incidents to the local authority safeguarding team and lacked training in this important area. We took immediate action by sending an information alert to staff reminding them on how to recognise the signs of abuse and how to report it. In addition we held focus groups and we run regular safeguarding training for all staff members who now discuss any incidents which have occurred at their weekly team meeting."
More top news
A teenager who was mistakenly released from prison after he was arrested on suspicion of attempted murder has been detained by police.
Is your street among London's trendiest hotspots?
Some of the best stories from the past week on itv.com/london. Got a story? Email us at email@example.com