The jury found that Catherine Hickman should have been told to get out. It could have been possible for her to save herself - she could have been able to get out if told to.
They said that London Fire Brigade failed to prioritise her rescue, and confusion over the layout of the building prevented firefighters from getting to her quickly.
The jury said that Dayana Francisquini also should have been able to get out of the building but she didn't know about the escape balconies. Despite numerous phone calls, London Fire Brigade failed to prioritise directing rescue teams to her flat. She died of fire fumes with her two children.