A spokesman for Barnet and Chase Farm Hospitals NHS Trust said:
The Trust has been actively promoting the Family and Friends Test. We note with some concern the initial feedback received from patients, visitors and carers following the implementation of the national Friends and Family Test. We understand that our response rate is lower than expected and that alot of the feedback– particularly with regard to waiting times is disappointing.
We are working with ward leaders and heads of department to ensure that all staff are more aware of the importance of this feedback and that all eligible patients are encouraged to fill it in.
We have implemented an additional way of obtaining the feedback from patients by text message after they have left the hospital, which may be more convenient for them and also gives them time to fully reflect on their experience of treatment before they provide the answers.