Chase Farm A&E rated poorly

Chase Farm's Accident and Emergency Department has been rated poorly by patients in a new NHS survey. It was the only A&E in the country to get a negative score - meaning patients are unlikely to recommend it to their friends and family.

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Survey 'complicated and confusing'

Katherine Murphy, chief executive of the Patients Association, said:

"It is so complicated and confusing to navigate from a patients point of view. I'm not sure how it's going to help."No one wants to be ill - or indeed in hospital - so asking people to recommend a hospital is not like asking someone to recommend a hotel.

"Asking that question is not going to address some of the failures that there are in the NHS. This could really be seen as a smoke screen to cover some of the more fundamental issues that need to be addressed - like the issue around poor care that so many elderly people experience on a daily basis."I think that it could be quite misleading from a patient's point of view."

She also said that patients might not give honest answers for fear of "retribution":

"If you had a nurse looking after you for a week and you were likely to need the services of the hospital again in the future you're not going to put down anything but a favourable response and that's why it is misleading."

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