Dr Tim Peachey, Interim Chief Executive Director for Barnet and Chase Farm Hospitals NHS Trust said:
These initial results from the Friends and Family test signal a huge step towards greater transparency in the NHS, which we believe is a key factor in improving patient experience. Like many other trusts in London we have received useful feedback which we will use to make positive changes at ward-level right up to hospital-level.
NHS England has published the results of a nationwide survey of patients, which is being described as "Tripadvisor for the NHS".
With a fanfare and a tweet from Number 10, the curtain rises on the NHS Friends and Family rating system but what do the results mean?