For more than 3 decades Pat Gardner has been a friend, a confident and an inspiration to thousands of families in Greenwich.
When her son was born with cerebral palsy she knew she wanted to help families living with disabilities.
What started in her living room has now become a lifeline service - all paid for by fund-raising.
It's an amazing achievement and the reason she's been nominated as an ITV Local Hero at his year's Daily Mirror Pride of Britain Awards.
Ria Chatterjee has her story.