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Thames Water refused bill rise

The water regulator has rejected Thames Water's application to increase its prices by 8% (equivalent to extra £29 on bills) for 2014-15. Ofwat said: "We are not convinced that an extra bill increase is justified."

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Thames Water could be forced to repay customers

There's evidence that Thames Water's attempts to add 490 million pounds to its customers' water bills has badly backfired. The industry regulator, Ofwat, has refused permission for the rise - and we've learned that the firm could now face a "clawback" of money it has already taken.

Our Consumer Editor Chris Choi explains.

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