Three quarters of train passengers don't know they can claim compensation if their train is delayed or cancelled according to a survey.
The report from the Office of Rail Regulation found that over 75% of rail passengers "don't know very much" or "nothing at all" about what compensation they are entitled to when their trains are delayed.
We want to see that passengers are treated fairly, receive the quality of service they pay for, and when this is not the case, can hold their service providers to account.
Britain's rail industry needs to be more transparent and proactive in providing information. This includes data on passenger compensation.
More top news
"Three were standing together almost shoulder-to-shoulder in like a little wolf pack and they're staring at me...", said PC Wayne Marques.
Her nails had curled around three times before embedding in her pads.
The death toll from the Grenfell Tower fire is currently believed to be around 80 people, the vast majority of whom were from just 23 flats.