Most train passengers 'unaware of refund rights'

More than three-quarters of train passengers are missing out on refunds and compensation for late-running services because they are unaware of their rights, the rail regulator has said.

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Train passengers 'unaware' of their consumer rights

Three quarters of train passengers don't know they can claim compensation if their train is delayed or cancelled according to a survey.

The report from the Office of Rail Regulation found that over 75% of rail passengers "don't know very much" or "nothing at all" about what compensation they are entitled to when their trains are delayed.

We want to see that passengers are treated fairly, receive the quality of service they pay for, and when this is not the case, can hold their service providers to account.

Britain's rail industry needs to be more transparent and proactive in providing information. This includes data on passenger compensation.

– Anna Walker, Office of Rail Regulation Chairman

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