Heathrow terminal opening 'won't repeat past mistakes'

Heathrow bosses due to open a new £2.5 billion terminal in a few weeks say they are determined not to repeat the mistakes seen at Terminal 5 (T5) six years ago.

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  1. Simon Harris: Political Correspondent

New style 'open' check in desks at Heathrow Terminal 2

New style "open" check in desk where customer service agents no longer sit behind a counter.

. Credit: ITV News/Simon Harris

But if they feel threatened by an awkward or aggressive passenger, a counter can be swung into place to act as a barrier.

. Credit: ITV News/Simon Harris

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