Scenes of chaos at Gatwick Airport last Christmas Eve should be viewed as a "wake-up call for airports across the UK" over how to tackle disruption, according to a report from MPs.
The problems on December 24th affected more than 11,000 travellers after flooding caused a power failure at the airport.
Passengers described a lack of clarity about who was in charge, inconsistent information about what was happening and confusion about what expenses passengers could claim back.
More top news
Police investigating the murder of a grandfather from West Ham have arrested a second man on suspicion of murder.
Police are appealing for information after a woman was killed and three people injured after a crash in east London.
A restaurant where pets and their owners can share a meal together has opened just in time for Valentine's Day.