Once the alarm sounded in the building, the management put procedures into place for the evacuation process.
As we arrived, the commander at the time decided that as a precaution the entire building was to be evacuated and crews quickly worked alongside building management to make sure that occurred.
Evacuating such large numbers of people can impede crews if there is a fire apparent but because it has been practised a number of times and we have worked alongside building management on a number of exercises, it was quite a quick and easy process.
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Anh Nhu Nguyen, 52, claimed he lived in the North Kensington block and that his wife and son had died in the fire.