Thousands without baggage after Heathrow technical fault

The baggage system at Terminal 5 is back to normal after last week's technical fault, but the misery is lasting a lot longer for passengers.

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Passengers 'still able to check-in' during baggage problems

Terminal 5’s baggage system is currently experiencing an IT issue and our team are onsite investigating.

Passengers are still able to check-in and their bags are being processed manually. We are sorry for any passengers who are affected by this issue.

– Heathrow statement

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