We are working round the clock to reunite customers with their bags. We are very sorry that this process is taking longer than anticipated, and we fully understand the frustration this is causing.
The baggage system in Terminal 5 has experienced a number of problems since Thursday. This has resulted in fewer than expected bags being transported each day. The process of getting the delayed bags on to the next available flight has also been affected.
More top news
A lamp in the tower which houses Big Ben is to be switched off for the first time in more than 70 years.
Sir Bruce entertained audiences for more than seven decades.
Work in the tower will also pause over the bank holiday weekend.