We are working round the clock to reunite customers with their bags. We are very sorry that this process is taking longer than anticipated, and we fully understand the frustration this is causing.
The baggage system in Terminal 5 has experienced a number of problems since Thursday. This has resulted in fewer than expected bags being transported each day. The process of getting the delayed bags on to the next available flight has also been affected.
More top news
A new mansion on The Bishops Avenue in Hampstead has been bought for £33.7m.
London's mayor has launched a campaign to inform Londoners about tips to cope with air pollution.
Three-quarters of Londoners think their area is undergoing a housing crisis, according to a poll from the Chartered Institute of Housing.