– Heathrow statement
We are working round the clock to reunite customers with their bags. We are very sorry that this process is taking longer than anticipated, and we fully understand the frustration this is causing.
The baggage system in Terminal 5 has experienced a number of problems since Thursday. This has resulted in fewer than expected bags being transported each day. The process of getting the delayed bags on to the next available flight has also been affected.
The baggage system at Terminal 5 is back to normal after last week's technical fault, but the misery is lasting a lot longer for passengers.