We are working round the clock to reunite customers with their bags. We are very sorry that this process is taking longer than anticipated, and we fully understand the frustration this is causing.
The baggage system in Terminal 5 has experienced a number of problems since Thursday. This has resulted in fewer than expected bags being transported each day. The process of getting the delayed bags on to the next available flight has also been affected.
More top news
The one-year-old Yorkshire Terrier was attacked and killed while being taken for a walk.
The lifeboat crew carried the pair into their boat and dropped them off back at Tower Bridge as people watched from the riverside.
The huge painting took two graffiti artists thousands of hours to complete in east London.