We are working round the clock to reunite customers with their bags. We are very sorry that this process is taking longer than anticipated, and we fully understand the frustration this is causing.
The baggage system in Terminal 5 has experienced a number of problems since Thursday. This has resulted in fewer than expected bags being transported each day. The process of getting the delayed bags on to the next available flight has also been affected.
More top news
As Christians communities prepare to mark Holy Week, find out the true meaning behind the Easter story and how each day will be celebrated.
More than 200 people are expected at London's first Muslim Youth Festival which will look at stopping the radicalisation of young Britons.
A report by a London university has found that chief police officers use "predatory" behaviour towards junior staff.