We are working round the clock to reunite customers with their bags. We are very sorry that this process is taking longer than anticipated, and we fully understand the frustration this is causing.
The baggage system in Terminal 5 has experienced a number of problems since Thursday. This has resulted in fewer than expected bags being transported each day. The process of getting the delayed bags on to the next available flight has also been affected.
More top news
Two police officers helping to guard diplomats have been sacked for sharing pornographic images on their mobile phones.
A 32-year old man from Hampton has been jailed for five years historic sexual assaults in the late 1990s.
A teenager who was mistakenly released from prison after he was arrested on suspicion of attempted murder has been detained by police.