Heathrow Express has relocated its senior managers to one of its station platforms. Directors will be based on the concourse beneath Heathrow airport's Terminal 5.
One criticism of senior management at many companies is they spend too much time in the 'ivory tower' of head office and not enough time listening to and talking to customers and frontline employees. Our new platform office addresses this. We got the idea for this from Stockholm's Arlanda Express, whose managers use it to engage with customers and frontline staff. It has proved a great success there so we're trying it here.
More top news
As Britain basked in the hottest day of the year (so far), the Met Office sent a warning which took us all by surprise.
James Davis, Laurence Halsted and Richard Kruse make up the squad. Marcus Mepstead is named as the team reserve.
After this morning's fire at Vauxhall 4 of the 8 lines are still closed which means South West Trains is running a limited service.