Heathrow Express has relocated its senior managers to one of its station platforms. Directors will be based on the concourse beneath Heathrow airport's Terminal 5.
One criticism of senior management at many companies is they spend too much time in the 'ivory tower' of head office and not enough time listening to and talking to customers and frontline employees. Our new platform office addresses this. We got the idea for this from Stockholm's Arlanda Express, whose managers use it to engage with customers and frontline staff. It has proved a great success there so we're trying it here.
More top news
Police are hunting for the owners of this jewellery which they believe is stolen
Police investigating the murder of a 20-year-old man in East London have named him as Moosakhan Nasiri.
18 year old Shafiq Smith was charged early this morning with the murder of Omid Saidy