Heathrow Express has relocated its senior managers to one of its station platforms. Directors will be based on the concourse beneath Heathrow airport's Terminal 5.
One criticism of senior management at many companies is they spend too much time in the 'ivory tower' of head office and not enough time listening to and talking to customers and frontline employees. Our new platform office addresses this. We got the idea for this from Stockholm's Arlanda Express, whose managers use it to engage with customers and frontline staff. It has proved a great success there so we're trying it here.
More top news
Southend manager Chris Powell says a generation of black and asian managers has been lost because of discrimination within the game.
Ahmed Hassan who planted the Parsons Green Tube bomb which injured 51 passengers has been sentenced to
Hounslow council has been accused of misleading the public over recycling as it admitted all waste goes to landfill or is incinerated.