Heathrow Express has relocated its senior managers to one of its station platforms. Directors will be based on the concourse beneath Heathrow airport's Terminal 5.
One criticism of senior management at many companies is they spend too much time in the 'ivory tower' of head office and not enough time listening to and talking to customers and frontline employees. Our new platform office addresses this. We got the idea for this from Stockholm's Arlanda Express, whose managers use it to engage with customers and frontline staff. It has proved a great success there so we're trying it here.
More top news
Hackney actor Idris Elba and Croydon rapper Stormzy donned Santa outfits and paid Newham and Whipps Cross children's wards a visit.
James Scobie QC represented Tokyi Ajibola, otherwise known as Trapstar Toxic, in his trial over an alleged gang-related shooting.
The memorial will focus on remembering the 71 victims of the tower block fire.