Heathrow Express has relocated its senior managers to one of its station platforms. Directors will be based on the concourse beneath Heathrow airport's Terminal 5.
One criticism of senior management at many companies is they spend too much time in the 'ivory tower' of head office and not enough time listening to and talking to customers and frontline employees. Our new platform office addresses this. We got the idea for this from Stockholm's Arlanda Express, whose managers use it to engage with customers and frontline staff. It has proved a great success there so we're trying it here.
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The film had formed part of a commemoration to the Choucair family, three generations of whom died in the fire.
John Nolan, who was found with cigarettes and two lighters, suffered burns on 65% of his body after being alight for around six minutes.
Known as Pily she died in January, seven months after the disaster, having suffered a stroke.