Heathrow Express has relocated its senior managers to one of its station platforms. Directors will be based on the concourse beneath Heathrow airport's Terminal 5.
One criticism of senior management at many companies is they spend too much time in the 'ivory tower' of head office and not enough time listening to and talking to customers and frontline employees. Our new platform office addresses this. We got the idea for this from Stockholm's Arlanda Express, whose managers use it to engage with customers and frontline staff. It has proved a great success there so we're trying it here.
More top news
Drug gangs are exploiting large numbers of children and pushing them onto the frontline of the UK’s class A drugs trade, ITV News reveals.
Paramedics were called to reports of an unresponsive baby girl on a bus in east London - she later died in hospital.
Transport for London is not happy that its branding has been used.