London train companies 'least trusted' by passengers

Passengers do not feel the train companies are "on their side", according to a survey of thousands of rail travellers. With London and south east England train companies inspired the least trust.

Many passengers do not trust their train company to provide a good day-to-day service nor do they trust them to be truthful, fair or communicate well, the survey from rail customer watchdog Passenger Focus found.

London train companies 'least trusted' by passengers. Credit: Edward Smith/EMPICS Entertainment

Involving 4,000 online interviews with rail travellers, the survey looked at how passengers trusted their service and what trust they put in their relationship with their train company.