Chris Choi

Consumer Editor

Chris Choi is Consumer Editor for ITV News and covers a wide range of economic, industrial and social issues. He delivers some of the most powerful stories for ITV News by getting to the heart of consumer issues, holding businesses to account and interviewing ordinary people directly affected.

  1. Chris Choi

Network Rail's biggest casualty will be 'passenger trust'

On today's disappointing statement on Network Rail, ITV News consumer editor Chris Choi said:

"Network Rail today refused my repeated interview requests. Its underestimate of costs and over-promise of modernisation has led today to its chairman stepping down.

"But the biggest casualty is likely to be passenger trust in railway promises - that seem as unreliable as too many of its services."

  1. Chris Choi

Hotel 'did not know' of manager's convictions for child deaths

I think the latest developments will have ramifications across the industry.

What we're learning this lunchtime is that the third party hotel owners that were supplying Thomas Cook with the holiday accommodation will later today issue a statement, in which they admit that they did not know of the background of that hotel manager.

A detailed inspection has now been carried out at the hotel Credit: ITV News

They did not know, they say, that he had been convicted in connection with those deaths in Corfu.

Now, that is going to be something which will lead to an awful lot of soul-searching and debate, there'll be questions about what checks hotel groups should be making of their staff, should there be more robust systems in place, before people are put into positions like that.

There is, I have to say, no safety question about the hotel where he was working up until yesterday, it's our information this lunchtime that Thomas Cook has sent in safety experts, the've done a 350-point safety audit, and they have found no cause for concern.

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