1. ITV Report

Southern strike: How to claim money back

Thousands of Southern train passengers have faced weeks of travel chaos - but they can still claim money back.

Southern is issuing refunds and in some cases compensation to customers who are affected by the current industrial action. Southern points out that whilst the amended timetable is in place, compensation claims will be accepted against either the amended timetable or the normal timetable.

Can I get compensation?

You will only qualify for compensation if the service you need is on a route affected by the strike (affected routes shown on map below).

All passengers can claim compensation through the Delay Repayscheme if their train arrives more than 30 minutes late against the published train schedule for that day.

If you are a season ticket holder and chose not to or are unable to travel - or your train was delayed by more than 30 minutes - you can apply for strike compensation.

Can I get a refund?

If you decide for any reason that you don't want to use your ticket (other than a season ticket), you may be entitled to a refund from the original retailer.

If you bought your ticket from the Southern website or a train station then they can arrange a refund. If you bought it elsewhere, then you need to contact the company directly.

If you bought a one-day travelcard, you can have it re-issued for a different day for free and tickets issued for any day this week will also be valid on Saturday 13 August.

Can I use my ticket on other services?

You can use your ticket on selected local bus routes and Thameslink, Southern and Gatwick Express are all accepting each other's tickets during the strike.

For more information, visit Southern's website.

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