Pensioner describes hospital ordeal after heart attack

We are grateful to Mr Hewitt for his positive comments about the ‘care and professionalism’ of the clinical staff who cared for him during his recent treatment at the Horton General Hospital in Banbury and the John Radcliffe Hospital in Oxford.

However, we are concerned by the complaints raised by Mr Hewitt about other aspects of his experience in our hospitals. The issues which he has highlighted in his letter are concerning and we are investigating them as a matter of urgency.

We will share the findings with Mr Hewitt when we have completed our investigation.

As an organisation we are committed to learning lessons when the care which we provide falls below the high standard which patients and their families should expect.