For months Sue Hornbuckle saved up her pension to buy a brand new sofa. She had to sell her old one to get enough money together - she placed her order, and paid in full, and then House of Fraser went bust.
Mrs Hornbuckle hoped she'd still get her delivery. But she's now been told she won't get her furniture and - worse still - she won't get her money back. Phil Brewster has been speaking to her