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Southern Water fails to curb customer complaints

Southern Water fails to climb performance league Credit: ITV News

Southern Water faces further backlash after being named the worst performing water company in England and Wales for the fifth year in a row.

The Consumer Council for Water says Southern Water “has a lot more work to do” in order to improve customer satisfaction. Annual figures published by the water watchdog said although Southern Water responded positively to criticism in the past, the pressure to improve performance remains.

The latest figures show that Southern Water reduced written customer complaints by almost 45% in 2016/17. But it was also reported that there was a 54% increase in 'unwanted contacts', where its customers had to pick up the phone in order to resolve an issue.

Queen's Award for charity for people with disabilities

A Sussex charity which helps disabled people live life to the full has won a Queen's Award for Voluntary Service. The organisers of 'Possability People'were given their award by the Lord-Lieutenant of East Sussex at the Amex Stadium in Brighton. The honour recognises outstanding work done in our local communities.

Geraldine Desmoulins, the Chief Officer of Possability People; and Jon Hastie the organisation's Chair of Trustees.

Gas safety highlighted next week

Gas Safety Week begins on Monday Credit: ITV

Millions of homeowners put their lives at risk by leaving gas safety on the back burner.

As Gas Safety Week approaches, new research by British Gas has revealed one in four British homeowners could be putting their lives at risk because they neglect to carry out a safety check on their appliances.

All gas appliances need to be safety checked by a Gas Safe registered engineer annually to pick up a range of problems including faulty boilers. This check is vital in helping to prevent gas leaks, explosions and carbon monoxide poisoning which can be fatal.

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