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Southern Water fails to curb customer complaints

Southern Water fails to climb performance league Credit: ITV News

Southern Water faces further backlash after being named the worst performing water company in England and Wales for the fifth year in a row.

The Consumer Council for Water says Southern Water “has a lot more work to do” in order to improve customer satisfaction. Annual figures published by the water watchdog said although Southern Water responded positively to criticism in the past, the pressure to improve performance remains.

The latest figures show that Southern Water reduced written customer complaints by almost 45% in 2016/17. But it was also reported that there was a 54% increase in 'unwanted contacts', where its customers had to pick up the phone in order to resolve an issue.


Queen's Award for charity for people with disabilities

A Sussex charity which helps disabled people live life to the full has won a Queen's Award for Voluntary Service. The organisers of 'Possability People'were given their award by the Lord-Lieutenant of East Sussex at the Amex Stadium in Brighton. The honour recognises outstanding work done in our local communities.

Geraldine Desmoulins, the Chief Officer of Possability People; and Jon Hastie the organisation's Chair of Trustees.

Gas safety highlighted next week

Gas Safety Week begins on Monday Credit: ITV

Millions of homeowners put their lives at risk by leaving gas safety on the back burner.

As Gas Safety Week approaches, new research by British Gas has revealed one in four British homeowners could be putting their lives at risk because they neglect to carry out a safety check on their appliances.

All gas appliances need to be safety checked by a Gas Safe registered engineer annually to pick up a range of problems including faulty boilers. This check is vital in helping to prevent gas leaks, explosions and carbon monoxide poisoning which can be fatal.

4000 workers' jobs secured in Mini announcement

The jobs of 4000 workers at the Mini car factory in Oxford have been secured - with the confirmation a new model will be assembled in the UK.

The firm - owned by BMW - is launching the 'MINI Electric Concept' at the Frankfurt Motorshow today.

There had been fears all the work would move to Germany because of Brexit. However managers say production at the Cowley plant starts in 2019.

  • Mike Pearse sent this report from Frankfurt


'Don't underestimate the seagulls!' - Brighton's first travel guide by children, for children

It's Brighton's first travel guide for children - by children.

A unique project for more than a hundred budding journalists of primary school age, the Pebbles Guide has just been released in the city.

Andy Dickenson has met some of its young authors along with project director Ella Burns.

IKEA statement after angry shoppers are trapped in car park

IKEA have issued a statement for customers Credit: ITV

We can confirm that there was disruption to traffic around our store yesterday afternoon, Sunday 3rd September 2017.

The disruption followed the closure of one of the entrance lanes to the retail park due to road works. This resulted in a bottleneck at the roundabout which caused severe delays on Pincents Lane and in our car park.

On this busy “Back to School” weekend our team didn’t anticipate the consequence of the lane closure and responded as quickly as possible to try to rectify the situation. We would like to thank our customers for their patience.

IKEA Reading welcomes customers until 9pm on weekdays and Saturdays. We invite customers who wish to avoid peak times and enjoy a quieter shopping experience to visit us during off-peak hours.

– Johanna Heuren, IKEA Reading Store Manager

Hundreds of shoppers stuck in IKEA car park

Shoppers at IKEA Reading said they couldn't leave the car park for three hours on Sunday. IKEA expected to issue statement.

Shoppers expressed their anger on social media Credit: @theroadtoripped

More misery for rail passengers after long weekend

Overrunning engineering works at London Waterloo meant fresh misery for passengers from the South returning to work after the long weekend.

On the day the station was due to re-open, around half of train services at our key commuter routes were cancelled due to a problem with the signalling system.

It meant more frustration for commuters who have had a month of severely reduced and slower services. Our Transport Correspondent, Mike Pearse reports.

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