Woman receives £14k energy bill

A retired childcare worker has told Meridian of her shock after she received an electricity bill for more than £14,000. The company say computer error is to blame for the mistake.

Statement from npower

npower has apologised after one of their customers received a bill for more than £14,000 - 180 times her normal amount.

"Nobody wants to see a bill of this magnitude landing through their letterbox, even though it's clear it has been sent by mistake. We have reassured Pauline that she certainly doesn't owe this much and will be sending some flowers to say sorry."_

– npower statement

Pensioner 'surprised' by new energy tariff

Pauline Danton's energy bill
Pauline Danton's energy bill Credit: ITV Meridian

A 62-year-old pensioner has spoken of her surprise after receiving an electricity bill which was 180 times her usual amount.

Pauline Danton from Ramsgate spent five hours on the phone to an npower call centre after she received a bill for £14,334.38.

The company has now apologised after discovering the bill was created by a computer error.

The electricity allegedly used to generate the bill would be enough to power Mrs Danton's home for 15 years.

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