The fight against call centres

A Kent man has spent seven years documenting the phone menus of thousands of call centres, and put them on the Internet to save people time when calling.

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  1. David Johns (@davidjohns_itv)

Phone rage! Kent man fights back against call centres

How many times have you phoned your bank, insurance broker, holiday company or in fact, any call centre, and been faced with option after option before you actually speak to a human being?

One man from Kent became so fed up with "press 1 for this", and "press 2 for that", that he compiled a list of thousands of options from thousands of companies - and put them all up on a website to save us all time. David Johns went to meet him.

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