- 1 update
For rail passengers delays top the list of passenger complaints but now a new scheme could help reduce the chaos they cause.
A new alliance between South West Trains and Network Rail is paying for extra transport police officers to drive emergency engineers to the scene of incidents with blue lights flashing.
The aim is if the engineers get there faster delays and frustration for passengers will be cut.
Our Transport Correspondent Mike Pearse was given exclusive access to join the new squads on patrol.