The Managing Director of South West Trains has issued a video statement about the company's performance during the recent bad weather.
In the statement Tim Shoveller says a number of landslips caused by rain and flooding has meant that trains have not been as punctual.
He added that the company was doing all it can to improve on this.
Rumours on social media that properties in the Buckskin area of Basingstoke are being looted are untrue.
Hampshire Police have confirmed that there have been no incidents of theft, looting or any burglary offences in that area.
Homes have recently had to be evacuated due to the ongoing flooding.
There has only been one reported incident of anti-social behaviour caused by youngsters running through water.
Dozens of people have spent the night in hotels in Basingstoke after rising groundwater that had no where to go - started seeping up through the floors in their homes.
Around 50 properties in Buckskin had to be evacuated and residents moved to the local church and community centre before being placed in temporary accommodation.
Local people told ITV Meridian that within an hour of a few damp patches forming - their carpets were soon inches under water.
Here's Kerry Swain.
Seeing the floods - on the news - has brought back memories for those who witnessed similar events more than 60 years ago.
Then, as now, the Thames Valley was badly hit but, as Roy Cooper remembers, the cause wasn't rain - but melting snow. Richard Jones reports.
Council staff are continuing to clear up damage caused by the recent strong winds, high tides and flooding in Poole.Works to repair a 40-70 sq mtr section of pavement in Shore Road will take place on Thursday and Friday this week.
The pavement was damaged when the road was flooded by tidal water on Friday night.Two oak trees on Gravel Hill will be felled between 9.30pm and midnight tonight. To allow for their safe removal, a temporary road closure will be put in place between Darby's Corner and Dunyeats Road.
Stop/Go boards will also be in place on Thursday from 10am for the rest of the day to enable the large amount of debris and fallen trees stacked on the verges along Gravel Hill to be cleared.
– Simon Legg, Street Scene Operations Manager
It has been quite a challenge to get Poole back on its feet so quickly after the recent severe weather. Nearly every part of Poole has been affected in someway, not just the areas around the Harbour. Our staff are doing a fantastic job in dealing with the storm damage and we would like to thank the community for their patience while the clean up operation continues."
– Chief Officer John Bonney, Hampshire Fire and Rescue
We will continue to be there for our community, laying sandbags, providing reassurance and comfort for people. We will put our resources where they will provide most value for people. While there is no statutory duty, of course fire and rescue services will always use their general powers and resources to help prevent and mitigate flood risk. In normal conditions, we have a simple approach – ask for help and we respond. In the first instance we may call fire officers to make an assessment of what resources might help the situation."
– Assistant Chief Officer Neil Odin, Hampshire Fire and Rescue
There is a different level of response and visibility from 10 years ago – but a better impact and outcome. This is about us helping the community to protect community assets and local amenities and is one of 35 active community plans across the county to do similar work. Our approach is two pronged – pre-planning and engaging with local communities in this way and responding to emergency situations."