Residents pressure developers for better broadband

A group of residents have clubbed together to campaign for better broadband on their new housing estate in Oxfordshire. They claim the developers have not kept a promise to deliver a reliable internet service.

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Developer responds to residents' broadband complaints

In response to complaints from residents at the Kingsmere Estate in Bicester in Oxfordshire, about the lack of superfast broadband at their homes, a spokesperson for the developer Countryside Properties (Bicester) Ltd. issued a statement:

“We have completed the installation of all of the BT/Openreach ducting through the Kingsmere site based on a design agreed with them in 2010. It is then BT/Openreach’s decision as to whether they would run copper or fibre through the ducting.

We are aware that the Kingsmere Residents’ Association has been in direct discussion with BT/Openreach about how the provision of superfast broadband can be achieved at Kingsmere.

Unfortunately unlike with other utility suppliers we are only able to provide the ducting for BT/Openreach. It is then up to them what service they provide. We are however working with BT/Openreach and the developers and residents of Kingsmere to ensure that the situation is resolved as soon as possible to all parties satisfaction.”

– Countryside Properties (Bicester) Ltd.

Residents angry over unreliable broadband

Residents campaign for faster broadband at the Kingsmere Estate in Bicester

A group of people living on a new housing estate in Bicester in Oxfordshire say it is unacceptable that they do not have access to reliable broadband.

The campaigners say faster internet speeds were promised to them two years ago - but they are still waiting for improvements. The Kingsmere Residents' Association said members have made it clear they are very disappointed that Superfast Broadband is not available for most residents, through their representation at public forums.

The developers, meanwhile, say they area working with BT and the residents to ensure the situation is resolved as soon as possible. However, the homeowners are still unhappy, as resident Marcus Gilbert explains.

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