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Heathrow is under fire for failing in the service it gives to thousands of disabled passengers who use the airport every year.
It has been rated among the worst airports in the UK for disabled passengers and told it must improve.
A survey by the Civil Aviation Authority of thirty airports rated it in the bottom four with a "poor" rating. The regulator said the airport had "fallen short of expectations."
Gatwick and Southampton were rated good but failed to get into the very good catogory.
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The aviation regulator says passengers with disabilities are being made to wait up to two hours for assistance disembarking planes.