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Passenger says baggage chaos has been 'very difficult'

Passenger Phil Jackson has only received one of his 5 bags after landing in Bogota. Day 6 into his 2 week holiday with a group of friends, he is still waiting for 3 pieces of luggage.

He should have left the capital of Columbia as part of his multi-stop trip but instead, is having to wait around to find out what will happen with his luggage. Some of his friends have moved on to avoid losing out on their pre-booked flights and trips.

It was only a couple of days ago too that he discovered that it was not the airline's fault his luggage had gone missing but was in fact due to massive problems at the baggage systems at Heathrow's Terminal 5.


Heathrow baggage chaos at Terminal 5

Heathrow's Terminal 5 has had problems with baggage Credit: PA/File picture

Thousands of British Airways passengers have been forced to fly without their bags.

Problems with the baggage system in Heathrow's Terminal 5 has caused chaos.

In a statement Heathtrow said: "We experienced intermittent issues with the Terminal 5 baggage system between 26 and 29 June which caused some bags to be processed manually.

"Passengers can now check-in bags as normal.

"Manual processing led to some bags not making flights in time.

"While passengers are receiving bags all the time it will take several days to reunite all passengers with their bags.

"We are very sorry for the disruption passengers have experienced and we are working round the clock with airlines to reunite passengers with their bags as quickly as possible."

A look inside the famous Q121 Tunnel

Video. It's been hidden away for more than 40 years, historic buildings containing the science and research behind this country's aviation history.

But now the giant wind tunnels at the birthplace of Britain's aviation industry are being opened to the public, and will be filled with sound and light art.

Our reporter Divya Kohli, took a tour of the famous Q121 tunnel and spoke to David Wilson from Farnborough Air Sciences Trust and Tatiana Ojjeh from Artliner

  1. Mike Pearse

Airport introduces Formula 1 technology for flights

Heathrow Airport has revealed it is operating on a knife edge every day - because the site is so busy, that it sometimes works close to full capacity.

Managers have said they are now introducing radical new measures to reduce daily delays and the massive chaos caused during bad weather and when things go wrong.

The changes include the installation of computer technology used by Formula One racing. Our Transport Correspondent Mike Pearse reports.


  1. Andy Dickenson

Residents meet to save Manston Airport from closure

The future of Manston Airport hangs in the balance. That was the message from supporters and workers alike at a meeting in Kent today - the airports owners' said it could close following a consultation. Andy Dickenson reports.

The interviewees are: Laura Sandys MP for South Thanet; and Sir Roger Gale MP for North Thanet.

Big crowd outside meeting on Manston Airport's future

A meeting is underway in East Kent in a bid to keep Manston Airport open. The site's owners announced plans to close the airfield earlier this month.

The shock announcement was made on Thursday 20th March. A process of consultation is underway. The airport employs 150 local people.

A crowd of people listening to proceedings on loudspeaker outside the meeting about Manston Airport's future
A packed hall for thee meeting about Manston Airport's future

Union seeks 'clarification' over potential airport closure

The Unite union has responded to an announcement from the managers of Manston Airport in Kent that the site could close. Union officials said they were seeking clarification about the airport's future. A 45-day period of consultation has begun.

“The news has just broken and I am seeking clarification from the management about the airport’s future. Until I have had that conversation, it would not be appropriate to comment at length.

“Unite is the major union at the airport and represents employees, such as the fire service and the baggage handlers. Unite will do everything possible to safeguard the interests of our members in the days and weeks ahead.

“Any loss of employment would be a hard blow for the local economy.”

– Ian McCoulough, Unite regional officer
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