Bluewater has apologised to hundreds of Christmas shoppers stuck for up to six hours in traffic chaos last night.
Dozens posted photos and angry messages on social media as routes in and out, for cars and buses, remained gridlocked late into the night.
Jams caused by the volume of traffic were made worse by a number of vehicle breakdowns.
Bluewater apologised for the inconvenience, saying it worked with Kent Police to resolve the problem as quickly as possible.
Pictures from Bluewater in Kent show eager bargain hunters taking to the shops to take advantage of the US-inspired Black Friday sales before Christmas.
Crews from Kent Fire & Rescue Service were called to the Bluewater shopping centre after a fire at a McDonalds restaurant on the site this afternoon.
The Winter Garden area of the complex was closed to the public for an hour and a half while firefighters dealt with the incident. No-one was injured.
Firefighters were called to the site at 12.55, they dealt with a small fire and left at 1.19pm. The A spokesperson for Bluewater said that the Winter Garden has reopened for business, but the restaurant will remain closed for the rest of the day.
Bluewater experienced its busiest day of the year yesterday, with a footfall of almost 160,000, driven by pay day and the holidays beginning. Combined with some retailer’s running flash sales, the shopping centre experienced a busier weekend than Black Friday at the beginning of November.
A further 100,000 people are expected to bag a last minute present on Christmas Eve. The surge in footfall was reflected by consumer spend. Average spend per group this Christmas is expected to exceed £200.
More than 5,000 people queued at the region's biggest shopping centre today - in search of 600 jobs. The vacancies are mainly in retail - at Bluewater - which is shrugging off the recession.
Bluewater has organised its second Jobs Fayre of the year. Over 2000 people will be interviewed for a number of temporary and permanent jobs at more than 50 of the shopping centre's shops and restaurants.
Bluewater has organised its second Jobs Fayre of the year, which is being held today.
Over 2000 people will be interviewed for a number of temporary and permanent jobs at more than fifty of the shopping centre's shops and restaurants.
It will hopefully have a huge impact on the employment rates in the area.
Some of the country's top pop acts are set to perform at a new entertainment venue in Kent. Girl band The Saturdays and The Loveable Rogues from Britain's Got Talent are in the line up for Summer Live at Bluewater. Tom Savvides has more.
More than two thousand jobs are set to be created as part of plans to expand a shopping centre in Kent.
The proposal to increase Bluewater's capacity by twenty per cent was approved by Dartford council, but contested by neighbouring council Gravesham, who asked the government to intervene because they feared it will put retailers off coming to a new shopping quarter in Gravesend.
But now the government has confirmed that it won't be challenging Dartford Council's decision to grant planning permission.
The on the spot justice system will mean shoplifters will be arrested, appear before magistrates and can even be sentenced without leaving the shopping centre, saving police and court staff time and money.
Bluewater has video links to five courts and is being rolled out after a successful two month trial.