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First of 1400 cars are off-loaded from rescued ship

For sale - nearly new 4x4 Credit: PA

The first of the hundreds of cars which made up the cargo of the rescued car carrier Hoegh Osaka have started to be off-loaded.

Four tugs towed the 51,000-tonne ship back into Southampton Port last Thursday after it had become stranded for a total of 19 days off the Hampshire coast.

Some of the vehicles are noticeably damaged Credit: PA

A spokesman for ship owners Hoegh Autoliners said that most of the cars had survived unscathed, while some had suffered dents and scratches.

An excavator had shifted punching a hole in the hull causing 3,000 tonnes of water to flood some of the car decks. The spokesman said that the condition of cars in this area was not yet known although "a small number" were under water.

1400 cars and agricultural machinery were on board Credit: PA

They were unloading the cargo for most of today, that involved driving the vehicles off, primarily the cars, some Minis and Land Rovers, but not much of the heavy equipment has moved off yet.

"They are expecting the full discharge process to be finished by the end of this week or by early next week depending on how quickly they can get them off.

– Hoegh Autoliners spokesman

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Damaged cars taken off stricken ship

Damaged Land Rover removed from Hoegh Osaka Credit: ITV Meridian

Damaged cars including Land Rovers have been driven off the stricken carrier Hoegh Osaka.

The 51,000-tonne ship has a cargo for 1,400 cars and 105 pieces of construction equipment worth a total of £60 million.

ITV News Meridian has filmed a number of damaged vehicles being removed today.

Luxury cars unloaded from stricken ship Hoegh Osaka

A number of high-end cars have been driven off the stricken carrier Hoegh Osaka this morning.

The 51,000-tonne ship has a cargo for 1,400 cars and 105 pieces of construction equipment worth a total of £60 million.

The Singapore-registered vessel is moored at Berth 101 in Southampton Port after being deliberately beached on Bramble Bank sandbank on January 3.

The ship had to be beached after it began listing after leaving port.

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Southeastern 'disappointed' with passenger survey result

Southeastern have said they are 'disappointed' with the results of a passenger survey which showed customer satisfaction was at 74 per cent.

The score was the lowest of all rail operators in the country.

The National Rail Passenger Survey asked 27,000 people about their rail journeys.

Passengers highlighted punctuality, availability of seating on trains, and the way that the company deals with delays as reasons for giving a low score.

"These disappointing scores show just how important a reliable and punctual service is to passengers.

"We’re committed to improving performance through a robust new timetable, which has seen punctuality improve over the last two to three weeks; and a programme of investment in our trains.

“We recognise that we have a lot more work to do to ensure that our passengers are more satisfied with the service that we provide. “Over the next three years we're investing more than £70 million in the things that our passengers tell us are important to them.

"Passengers will start to see the results of this investment over the next couple of months and we hope that this will be reflected in the results of the next passenger survey, which is already under way."

– David Statham, Southeastern

How the rail companies compare - Passenger Focus

The results of a passenger survey have revealed that Southeastern has seen the biggest ever drop in passenger satisfaction.

The figure is down 11 per cent to 74 per cent - the worst by far in the country.

The key issues are late and crowded trains and poor value for money.

The National Rail Passenger Survey asked more than 27,000 passengers what they thought of their most recent journey.

  • Southeastern’s overall satisfaction score fell 11 per cent compared to a year ago
  • Highest-scoring operators were Heathrow Express and Grand Central, both with 94 per cent satisfaction, and Chiltern 93 per cent
  • Lowest-scored were Govia Thameslink and Southern (both with 77 per cent) and Southeastern (74 per cent)
  • Cross Country’s overall satisfaction score dropped 4 per cent in a year.

The independent watchdog Passenger Focus, who conducted the survey, has calls for industry and government to boost the passenger voice in decisions around getting trains on time versus running more services.

"Rail passengers’ satisfaction is driven by getting trains on time.

"Many are being let down - fare increases, billions in government investment and promises of improvement don’t seem to be delivering change on the ground.

"The high profile disruption after Christmas and at London Bridge will only have added to the gloom.

“Passengers do not care who is to blame for things going wrong and for some of them the timetable is a work of fiction.

"If it really is the case that better day-to-day performance can't be achieved, then an honest, open debate is now needed so that passengers might be able to trust the promises made by the industry again.”

– Anthony Smith, Passenger Focus
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