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Thames Water says it failed customers and the Environment

Richard Aylard, Thames Water, said the company had failed customers and failed the environment. He insisted customers will not face an increase in prices saying the fine will be paid in full by shareholders.

We have failed in our responsibility to the environment and that hurts both personally and professionally because we do care.

We've also failed in our responsibility to our customers, who pay us to provide an essential public service all the time, every day and not just some of the time, and we apologise for all of those failings.

But in the three years since the last of those incidents we have learnt our lesson - there have been sweeping, far-reaching changes across the waste water business.

That has included more people, more and better systems and more investments and that is beginning to pay off.

– Richard Aylard, Thames Water

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'Key roads must be improved' M25 jams harm economy

A new report says congestion on the M25 is so bad the region's economy is at risk and urgent action must be taken.

The report by Highways England found the stretch of motorway between the A3 in Surrey and the M40 in Buckinghamshire had the worst traffic in Europe with more than 220 thousands vehicles using it every single day.

In a highly controversial move it says key roads in Berkshire, Buckinghamshire, Surrey and Hampshire should be improved to cope with the growing problem.

This report is from our Transport Correspondent Mike Pearse.

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