Bluewater has apologised to hundreds of Christmas shoppers stuck for up to six hours in traffic chaos last night.
Dozens posted photos and angry messages on social media as routes in and out, for cars and buses, remained gridlocked late into the night.
Jams caused by the volume of traffic were made worse by a number of vehicle breakdowns.
Bluewater apologised for the inconvenience, saying it worked with Kent Police to resolve the problem as quickly as possible.
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