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Rail industry faces 'super complaint' over delay payouts

The Consumer Group Which? has launched a super complaint about how the rail industry compensates passengers for delays.

Around 47 million passenger journeys were either cancelled or significantly late last year.

But in a survey of 7,000 passengers, only 34% of those, entitled to claim compensation, did so. Which? claims it's because the system is too complicated.

ITV Meridian spoke to Richard Lloyd from Which?

Video: shopper's fake fall in bid to claim compensation

Here is the video of the fake fall in a supermarket.

A Brighton man has been jailed for nine months after attempting to defraud a supermarket by staging a fall in their store and claiming compensation for £11,000 from Asda.

But CCTV of the fall did not support his story and was used in the prosecution.

Louis Dempsey, 35, unemployed, of Mount Pleasant, Brighton, was convicted and jailed at Lewes Crown Court.

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Brain damaged teenager awarded compensation from healthcare trust in Berkshire

The Heatherwood and Wexham Park Hospitals NHS Trust has written to the girl's family to apologise Credit: ITV Meridian

A 13-year-old girl who was brain damaged at birth at a Berkshire hospital has been awarded £9.6m in compensation.

The teenager, who cannot be identified, was starved of oxygen for between two and five minutes, shortly before her birth at Heatherwood Hospital in Ascot in 2002.

The Heatherwood and Wexham Park Hospitals NHS Trust has also written to the family expressing its regret for what had happened.

Her parents brought proceedings at London's High Court on her behalf against Heatherwood and Wexham Park Hospitals NHS Foundation Trust.

Mr Justice Foskett, who approved the settlement today, said that life must have been very difficult for the family over the last decade or so but the care they had given was "greatly to be admired".

"It is plain to see just how devoted her parents have been to do all they can for their much-loved daughter," he said.

Record £1.5m compensation for delayed rail passengers

Rail passengers hit by delays and cancellations on Southeastern trains at the start of this year are to receive a record £1.5m pounds in compensation.

The sum is ten times that paid out in the same period last year. It's largely due to the closure of part of the Hastings to Tonbridge line following major landslips. Services finally returned to normal in March.

Teen ordered to pay £1500 to victim after assault

A teenager from Sittingbourne has been ordered to pay £1500 in compensation to his victim after he attacked him and fractured his spine.

It comes after the 17-year-old assaulted a 19-year-old man in June 2013, leaving him with a fractured eye socket and injuries to his spine.

The victim had to go through months of treatment and had to wear a neck brace.

As well as the fine, the teenager, who can't be named for legal reasons, will have to complete 200 hours of unpaid work and was issued with a 120-day custodial sentence.

Investigating officer Detective Constable Phil Pead said, "The victim suffered very serious injuries; he was punched just once by this thoughtless attacker, but it could have been so much worse. At one stage, it was feared the victim might become paralysed due to his spine injury."

Family to receive five-figure sum compensation

The family of a 4-year-old boy who died of a heart attack at Southampton General Hospital will be paid a five figure sum in compensation.

The inquest into Matthew Kenway's death found that there was a delay in identifying that he was in cardiac arrest.

He had gone into hospital for a routine kidney operation.

Matthew Kenway died of a heart attack, aged just 4

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  1. Mike Pearse

Meridian East - 75% of rail passengers unaware they're entitled to compensation for delays & cancellations

Millions of pounds in compensation - for delayed trains - hasn't been paid - because passengers don't know they can claim it. The money from rail firms is there for commuters hit by delays or cancellations.

But a recent report by the Government's Rail Regulator found that...

75% of people aren't aware they're entitled to compensation.

74% say train companies do little or nothing to let them know they can claim.

That means £90 million is left unclaimed every year.

A number of lines are still suffering disruption after recent storms including the Battle to Wadhurst lines in Sussex - and the Ashford to Canterbury line which is currently under water at Shalmsford Street. Our Transport Correspondent Mike Pearse reports.

Meridian West - 75% of passengers don't know about rail refunds for late or cancelled trains

Millions of pounds in compensation hasn't been paid out - because rail passengers - don't know they can claim it. The money from rail firms is there for passengers facing delays or cancellations but the Government's Rail Regulator, says most people have no idea.

It says that:

Three quarters of people don't even know they're entitled to compensation.

74% say train companies do little or nothing to let them know they can claim.

That means £90 million is left unclaimed every year.

Here's our Transport Correspondent Mike Pearse.

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