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Record £1.5m compensation for delayed rail passengers

Rail passengers hit by delays and cancellations on Southeastern trains at the start of this year are to receive a record £1.5m pounds in compensation.

The sum is ten times that paid out in the same period last year. It's largely due to the closure of part of the Hastings to Tonbridge line following major landslips. Services finally returned to normal in March.

Teen ordered to pay £1500 to victim after assault

A teenager from Sittingbourne has been ordered to pay £1500 in compensation to his victim after he attacked him and fractured his spine.

It comes after the 17-year-old assaulted a 19-year-old man in June 2013, leaving him with a fractured eye socket and injuries to his spine.

The victim had to go through months of treatment and had to wear a neck brace.

As well as the fine, the teenager, who can't be named for legal reasons, will have to complete 200 hours of unpaid work and was issued with a 120-day custodial sentence.

Investigating officer Detective Constable Phil Pead said, "The victim suffered very serious injuries; he was punched just once by this thoughtless attacker, but it could have been so much worse. At one stage, it was feared the victim might become paralysed due to his spine injury."

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Family to receive five-figure sum compensation

The family of a 4-year-old boy who died of a heart attack at Southampton General Hospital will be paid a five figure sum in compensation.

The inquest into Matthew Kenway's death found that there was a delay in identifying that he was in cardiac arrest.

He had gone into hospital for a routine kidney operation.

Matthew Kenway died of a heart attack, aged just 4
  1. Mike Pearse

Meridian East - 75% of rail passengers unaware they're entitled to compensation for delays & cancellations

Millions of pounds in compensation - for delayed trains - hasn't been paid - because passengers don't know they can claim it. The money from rail firms is there for commuters hit by delays or cancellations.

But a recent report by the Government's Rail Regulator found that...

75% of people aren't aware they're entitled to compensation.

74% say train companies do little or nothing to let them know they can claim.

That means £90 million is left unclaimed every year.

A number of lines are still suffering disruption after recent storms including the Battle to Wadhurst lines in Sussex - and the Ashford to Canterbury line which is currently under water at Shalmsford Street. Our Transport Correspondent Mike Pearse reports.

Meridian West - 75% of passengers don't know about rail refunds for late or cancelled trains

Millions of pounds in compensation hasn't been paid out - because rail passengers - don't know they can claim it. The money from rail firms is there for passengers facing delays or cancellations but the Government's Rail Regulator, says most people have no idea.

It says that:

Three quarters of people don't even know they're entitled to compensation.

74% say train companies do little or nothing to let them know they can claim.

That means £90 million is left unclaimed every year.

Here's our Transport Correspondent Mike Pearse.

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Rail passengers can get compensation for late trains

The region's train operators need to make it easier for passengers to claim compensation for delays or cancellations, according to the national rail watchdog.

A survey by the Office of Rail Regulation found that more than 75% of train passengers do not know they're entitled to full or partial refunds for delays and cancellations of over thirty minutes.

More than a thousand train users and passenger focus groups were consulted.

Some rail passengers could get compensation for late or delayed trains Credit: ITV Meridian
  1. National

Calls for cash compensation for delayed rail passengers

Delayed rail passengers should be compensated in cash rather than vouchers, watchdog group Passenger Focus said.

Chief executive of the group David Sidebottom said the main reason passengers contact them are over concerns to do with train delays, refund conditions and levels of compensation.

Delayed passengers should be given cash refunds instead of vouchers. Credit: Press Association.

Mr Sidebottom said the group would like to see compensation regime improvements in new rail franchises being introduced over the next few months. Rail minister Stephen Hammond welcomed the findings of the report by the Office of Rail Regulation. He said:

"I am determined that passengers have the best possible experience on our railways so I welcome the ORR report.

"Our new franchising agreements are ensuring that more-generous compensation schemes are in place for passengers and it is essential they know how to claim. I will continue to push operators to do all they can to make sure passengers are fully aware of their rights."

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