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Cunard forced to shut online booking after emails error

Southampton-based Cunard was forced to shut its online booking system after personal details of 1,200 passengers were emailed out to people who are registered with the company.

It is not known how many people were sent the information but it meant names, addresses and booking details were mailed out in error. The issue earlier has just been revealed. Cunard spokeswoman Jackie Chase confirmed the mishap.

Cunard can confirm that an e-mail was sent in error to some guests containing details relating to other guests' bookings. We took swift action to close down the check-in system, Voyage Personalizer, until we are able to re-issue new secure log-in details to all affected guests. We are very sorry if this error has caused our guests any concern and we would like to reassure them that the issue has been dealt with and we are in the process of contacting relevant guests with new, secure log-in."

– Jackie Chase, Cunard spokeswoman


Ports fear Liverpool rivals

Jobs could go - and millions of pounds could be lost from the economy. That's the fear tonight after the Government announced Southampton and Dover's biggest rivals could take a huge slice of the country's cruise trade.

Shipping Minister Mike Penning said Liverpool could become a base for cruise ships - if they handed back part of a public subsidy paid for by taxpayers.

This year, 400 cruise ships are expected to call at Southampton with one million passengers passing through the port. Each ship's visit is worth £2.5m to the local economy.

The loss of some of the business to Liverpool could cost Southampton £80m a year, as Phil Hornby explains.


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