The owner of a hotel that refused to refund an Army veteran for an anniversary party after his wife died has told ITV News they will "come to some sort of agreement" with him or that he "will make a charitable donation."
Colin Mercer said his staff had not been made aware of the reasons behind the cancellation of the July event and only became aware of the circumstances after a bad review on a hotel review website.
He said: "This happened in June for an event in July, five months later there was a bad review on TripAdvisor. In all those months no one approached us."
Mr Mercer added: "I do feel I haven't been able to put our points across. I'm upset about it, I wouldn't want this to happen to anybody.
"If Mr Clifton wants to contact us we can come to some sort of agreement, if he doesn't we will make some charitable donation."
Mr Clifton booked the hotel for his 50th wedding anniversary but eight weeks before the party his wife, Joyce, died from cancer.
Nicola Stafford, front-of-house manager at Lysses House Hotel, said that Mr Clifton had read and signed the hotel's terms and conditions when he had booked the venue and they were unable to refund the deposit as they had been unable to re-let the function room.
It's unfortunate and we understand he is upset and angry but we cannot give him preferential treatment.
Our terms and conditions are standard across the industry and we would advise anybody booking a function to take out insurance for any such eventuality very much as if you had booked a holiday.
A Hampshire Army veteran was refused a refund for an anniversary party at a hotel when his wife passed away two months before the event.
Eric Clifton from Swanmore booked the party for his 50th wedding anniversary and said the venue refused to return the £700 upfront payment fee when his wife died.
The 78-year-old paid the initial deposit of £160 with a further payment of £535 to the Lysses House Hotel in Fareham for the event.
However, eight weeks before the event, Mrs Clifton, 72, died from cancer and Eric was forced to cancel the party.
The former warrant officer in the Royal Electrical and Mechanical Engineers, who has two children and five grandchildren, said: "I feel rather bitter about it. I am pretty cross. We had been there several times before - I won't be going back there again."
It's unfortunate and we understand he is upset and angry but we cannot give him preferential treatment. Our terms and conditions are standard across the industry and we would advise anybody booking a function to take out insurance for any such eventuality very much as if you had booked a holiday."
– Nicola Stafford, front-of-house manager at Lysses House Hotel
Up to fifteen firefighters tackled a blaze that damaged two boats at Fareham Creek in Hampshire this afternoon. They found one 40-foot trader motor cruiser and a 40-foot sail boat alight. No one was injured. An investigation is underway to determine the cause of the fire.
John Mills suffers from mental health problems. He requires medication for his condition, which he does not have with him. We advise members of the public not to approach the 70-year-old if you see him but to call the police immediately.
– Hampshire Police spokesperson
Anyone who has seen somebody matching Mr Mill’s description or knows his whereabouts are asked not approach him but to contact the police on 101, or 999 in an emergency. Information can also be given anonymously through the Crimestoppers charity on 0800 555 111.