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First Capital Connect gets contract extension

In a deal announced by the Government today, First Capital Connect (FCC) will continue its franchise until September when a new Thameslink, Southern and Great Northern (TSGN) franchise will start.

Yesterday, a Which? table placed FCC 17th out of 19 train companies for passenger satisfaction, with FCC also scoring the equal-last number of points for train cleanliness.

The new deal for FCC covers services between London, Bedford, Brighton and Kings Lynn.

Starting in September, TSGN will be the largest franchise on the network and will take in the £6.5 billion Thameslink improvement programme which includes new electric trains.

The new contract with FCC represents the best deal for passengers and taxpayers. It ensures the continuity of the existing service and guarantees the completion of the ongoing Thameslink Programme."

– Transport Secretary Patrick McLoughlin

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Spring clean in Autumn... £350,000 spent to clean trains

One of the South's main train companies is investing £350,000 to make carriages cleaner for their passengers. First Capital Connect, which runs services on the Brighton line, is using equipment from hospitals to deep clean all 221 trains in its fleet.

David Stacham from First Capital Connect talks us through the big clean.

Company who left train passengers stranded are fined

A train company has been fined £75,000 after they failed to protect the safety of passengers trapped on a broken down train at Dock Junction, London, in May 2011.

A First Capital Connect service from Brighton to Bedford lost power and became stranded for three hours.

The Office of Rail Regulation found that the company had not planned its response to deal with stranded trains or to provide those on board with accurate information.

Passengers had to call National Rail Enquiries for updates. They were also told that a rescue train would be coming during the three hours they were stranded, but it never did.

TRAVEL - TRAINS: First Capital Connect - disruption

There is disruption on First Capital Connect between Bedford and Brighton, between Luton and Sutton and between Kentish Town and Sevenoaks due to overhead line problems at Radlett. Tickets being accepted on Southern, London Midland, London Underground and local bus services.

Two lines remain closed to First Capital Connect Thameslink, so a revised service is running, with delays of up to an hour and cancellations. Disruption is expected all day today. Also affecting Southeastern and East Midlands Trains.

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TRAVEL: Trains - First Capital Connect

There is disruption on First Capital Connect between Brighton and Bedford due to signalling problem at Preston Park. Tickets are being accepted on East Midlands Trains, Southern, South West Trains, London Overground, London Tramlink and London Underground services.

Buses are replacing First Capital Connect trains Haywards Heath to Brighton. Two services run per hour Bedford to Haywards Heath, with delays of up to an hour. Southern is running a reduced service to/from Brighton. The disruption expected to continue all weekend.

TRAVEL -TRAINS: SUSSEX - First Capital Connect, Preston Park delays

There is disruption on First Capital Connect between Brighton and Bedford due to signalling problem at Preston Park. Tickets being accepted on East Midlands Trains, Southern, South West Trains, London Overground, London Tramlink and London Underground services.

Buses are replacing trains Haywards Heath to Brighton. Southern are running a reduced service on this route so passengers can use those trains as well. Two services run per hour between Bedford and Haywards Heath and these may be delayed by up to an hour.

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