In a deal announced by the Government today, First Capital Connect (FCC) will continue its franchise until September when a new Thameslink, Southern and Great Northern (TSGN) franchise will start.
Yesterday, a Which? table placed FCC 17th out of 19 train companies for passenger satisfaction, with FCC also scoring the equal-last number of points for train cleanliness.
The new deal for FCC covers services between London, Bedford, Brighton and Kings Lynn.
Starting in September, TSGN will be the largest franchise on the network and will take in the £6.5 billion Thameslink improvement programme which includes new electric trains.
Video. They have been demanding cleaner trains for months now and from today, passengers in Sussex will get their wish. First Capital Connect is steam cleaning its entire fleet of 221 trains on the London Brighton line. Our Transport Correspondent Mike Pearse reports.
One of the South's main train companies is investing £350,000 to make carriages cleaner for their passengers. First Capital Connect, which runs services on the Brighton line, is using equipment from hospitals to deep clean all 221 trains in its fleet.
David Stacham from First Capital Connect talks us through the big clean.
A train company has been fined £75,000 after they failed to protect the safety of passengers trapped on a broken down train at Dock Junction, London, in May 2011.
A First Capital Connect service from Brighton to Bedford lost power and became stranded for three hours.
The Office of Rail Regulation found that the company had not planned its response to deal with stranded trains or to provide those on board with accurate information.
Passengers had to call National Rail Enquiries for updates. They were also told that a rescue train would be coming during the three hours they were stranded, but it never did.
Delays of up to 20 minutes on First Capital Connect between Haywards Heath and East Croydon due to signalling problem at Three Bridges. There is no current estimate for when a normal service will resume. Southern services through the area were already affected.
There is disruption on First Capital Connect between Bedford and Brighton, between Luton and Sutton and between Kentish Town and Sevenoaks due to overhead line problems at Radlett. Tickets being accepted on Southern, London Midland, London Underground and local bus services.
Two lines remain closed to First Capital Connect Thameslink, so a revised service is running, with delays of up to an hour and cancellations. Disruption is expected all day today. Also affecting Southeastern and East Midlands Trains.
A multi-million pound competition to run rail services through the Thames Valley has been scrapped. Instead, First Great Western who currently run the franchise on the Great Western Mainline will continue to run trains for up to another three years.
Southern and First Capital Connect's franchises in Surrey and Sussex are also being delayed.
There is disruption on First Capital Connect between Brighton and Bedford due to signalling problem at Preston Park. Tickets are being accepted on East Midlands Trains, Southern, South West Trains, London Overground, London Tramlink and London Underground services.
Buses are replacing First Capital Connect trains Haywards Heath to Brighton. Two services run per hour Bedford to Haywards Heath, with delays of up to an hour. Southern is running a reduced service to/from Brighton. The disruption expected to continue all weekend.
There is disruption on First Capital Connect between Brighton and Bedford due to signalling problem at Preston Park. Tickets being accepted on East Midlands Trains, Southern, South West Trains, London Overground, London Tramlink and London Underground services.
Buses are replacing trains Haywards Heath to Brighton. Southern are running a reduced service on this route so passengers can use those trains as well. Two services run per hour between Bedford and Haywards Heath and these may be delayed by up to an hour.
Delays of up to 20 minutes on First Capital Connect between Brighton and London Bridge due to signalling problem at Brighton. First Capital Connect do not have an estimate for normal service. Also affecting Southern services.